Denials & Appeals

Denial rate
-0.6pp
7.4%
Target: ≤ 6.5%88% to goal
Overturn rate (90d)
+4pp
67%
Target: ≥ 65%103% to goal
Avg days to appeal
-2.1d
14.2d
Target: ≤ 12d85% to goal
AI denial brief
AI

Prior-auth denials (CO-197) drove 35% of $ exposure this week, concentrated in Lakeshore BCBS. Win probability for the top 6 open CO-197 appeals averages 74% — Copilot can draft appeal packets with auth evidence pulled from the chart.

Denials vs overturns
Last 8 weeks · count
Reason mix
Click to filter the queue
Appeal workqueue
10 of 10 denials
ClaimPatient · PayerReasonAmountAgeStatusAI winAction
CLM-77821
Maria Hernandez
BCBS · Lakeshore
CO-197
Prior auth not obtained
$12,45012dIn appeal72%
CLM-77810
James O'Connor
Aetna · Cedar Hills
CO-197
Prior auth not obtained
$8,42018dNew81%
CLM-77805
Rebecca Stone
Cigna · Riverside
CO-50
Not medically necessary
$7,8209dIn appeal54%
CLM-77798
Carlos Rivera
Medicare · Cedar Hills
CO-50
Not medically necessary
$9,1206dNew61%
CLM-77781
Daniel Kim
UHC · Northgate
CO-16
Missing remittance info
$6,4804dResubmitted88%
CLM-77762
Linda Martinez
Aetna · Lakeshore
CO-29
Timely filing
$14,20038dLost12%
CLM-77748
Sofia Alvarez
BCBS · Harbor
CO-45
Charge exceeds fee schedule
$2,14022dWon95%
CLM-77731
Thomas Wright
BCBS · Northgate
CO-197
Prior auth not obtained
$4,28011dIn appeal68%
CLM-77712
Aisha Patel
UHC · Harbor
CO-16
Missing remittance info
$3,9407dResubmitted84%
CLM-77688
Henry Tanaka
Medicare · Harbor
CO-50
Not medically necessary
$5,21014dNew49%